Shipping policy
All Order Placed via BadHombreImporting.com are fulfilled by a licensed 3rd party retailer.
Please refer to the retailer's Terms of Service as outlined below:
Terms of service
LEGAL AGE REQUIREMENT
Any shipment of alcohol must be signed for by an adult that is 21 years or older. No exceptions. Alcohol shipments are sent with an ‘Adult Signature Required’ stipulation, and FedEx is required to ask for and verify ID before delivering merchandise. Please make sure that you will be available at time of delivery. We strongly encourage you to ship to a business address in lieu of a residential address to avoid missed delivery attempts. We cannot ship to PO Boxes.
We ship Monday through Friday. Shipments are processed within 24-48 hours of being placed*, and then shipped out using FedEx. Please be sure to add a buffer of one day to your shipping needs. If you have a specific deadline, please email us at giftbaskets@theepicureantrader.com to confirm we can meet you deadline.
Items are shipped as photographed, to receive original packaging (gift tins, etc), please request during checkout, additional shipping charges may apply.
RETURNED SHIPMENTS
It is the recipient’s responsibility to receive the shipment in a timely matter. If, for whatever reason, the shipment is returned back to The Epicurean Trader, the outbound shipping fee is non-refundable. Additionally, if an order is returned after multiple delivery attempts, or canceled after it has shipped, there will be a $25 returned shipment fee.
SHIPPING OUTSIDE OF CALIFORNIA
All merchandise from The Epicurean Trader is sold in California and title passes to buyer in California. By placing your order, you authorize The Epicurean Trader to engage FedEx on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines or distilled spirits into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order. Please note that interstate shipments may incur additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.
*PROCESSING TIME:
Please note that while our typical processing time is 24-48 hours, during the holiday season that can be extended due to increased volume. Please also note that in addition to our increased volume, our carriers have an increased volume as well. If you have a tight deadline, please email us at hello@theepicureantrader.com to ensure that we can work with your timeline.
SHIPPING FAQ'S
WHEN WILL MY PURCHASE SHIP?
We ship Monday through Friday, and orders generally ship within 1-2 business days after being placed. An email confirmation with carrier and tracking information will be sent when your order is shipped.
WHICH CARRIER WILL MY PURCHASE SHIP WITH?
All orders outside of San Francisco County are shipped via FedEx. An adult over 21 will always need to be present to accept the delivery if it contains alcohol. We cannot ship alcohol to P.O. Boxes.
WHAT HAPPENS IF THE SHIPPING CARRIER IS UNABLE TO DELIVER MY PACKAGE?
If a shipment is returned after multiple delivery attempts, we can reship to a new address for an additional shipping fee. If there is no alternate shipping address, we will refund the order minus a $25 returned shipment fee. If you're having trouble with your delivery, contact us right away, we're always happy to help coordinate.
HOW CAN I CHANGE MY SHIPPING ADDRESS OR CANCEL MY ORDER?
If you need to change your address or cancel an order, email us at giftbaskets@theepicureantrader.com. If the order has already shipped, a $15 rerouting fee will be charged to cover the address change. Cancelled orders will incur a 10% restocking fee.
WHAT SHOULD I DO IF ITEMS ARE DAMAGED IN TRANSIT?
Email us at giftbaskets@theepicureantrader.com with photo documentation and we will issue a refund or send a replacement.
WHY DOES MY PACKAGE REQUIRE ADULT VERIFICATION?
Alcohol shipments require adult verification to ensure they aren't delivered to underage recipients. It is recommended that you provide an address where you know an adult will be available to sign.
WHICH ZIP CODES ARE AVAILABLE FOR LOCAL DELIVERY?
We offer local delivery to any address within San Francisco County.
HOW LONG DO I HAVE TO COLLECT MY STORE PICKUP ORDER?
Store Pickup orders will be held for 14 days. After this period, if arrangements have not been made, the order will be canceled and a refund will be issued, minus a 10% restocking fee. If the refund window set by your credit card company has expired, a store credit will be issued minus a 10% restocking fee.
All online sales are final. Under California law, it is illegal to accept returns of alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken.
SPECIFIC VINTAGES & BATCHES
We do our best to update listings with current vintage and batch details. If you are interested in a specific vintage or batch, please check before ordering.
ORIGINAL PACKAGING NOT INCLUDED, UNLESS REQUESTED
Many items are shipped without their original packaging. To receive original packaging (gift tins, etc.), please request during checkout, additional shipping charges may apply.
DAMAGED PRODUCT OR WRONG PRODUCT
We are committed to customer satisfaction and will do everything possible to make sure your expectations are exceeded with The Epicurean Trader. In the rare event that a product arrives damaged, contact us!
Please email us at giftbaskets@theepicureantrader.com and we will help you as quickly as possible. When submitting a support request, please include the following information:
- your order number
- an explanation of the issue
- a photo of the package and the contents of the package you received.
